Privacy Policy

Effective Date: 25/07/2025

At Substocks.ca, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit or make a purchase from our website.

1. Information We Collect

When you use our website or make a purchase, we may collect the following types of personal information:

  • Name
  • Shipping and billing addresses
  • Email address
  • Phone number
  • Payment details (processed securely through third-party providers)
  • IP address and browser/device information
  • Order history and customer service interactions

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders
  • To communicate with you about your order status or customer service inquiries
  • To send you promotional emails or special offers (you can unsubscribe anytime)
  • To improve our website and services
  • To prevent fraud or other unauthorized activities

3. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties, but only in these cases:

  • Payment processors (to complete transactions securely)
  • Shipping carriers (to deliver your order)
  • Marketing platforms (for email newsletters if you opt in)
  • Legal or regulatory authorities if required by law

Each third-party partner is contractually obligated to protect your data and only use it for the intended purpose.

4. Cookies & Tracking Technologies

We use cookies and similar tracking tools to:

  • Enhance your browsing experience
  • Remember your cart items and preferences
  • Analyze traffic and site usage to improve our service

You can disable cookies in your browser settings, but some site features may not function properly.

5. Your Rights

Under Canadian privacy laws (PIPEDA), you have the right to:

  • Access or update your personal information
  • Request deletion of your data
  • Withdraw consent to use your information for marketing
  • Ask how your data is stored and used

To make a request, email us at privacy@substocks.ca.

6. How We Protect Your Information

We use secure servers, SSL encryption, and data protection protocols to keep your information safe. Only authorized personnel have access to your data, and we regularly review our security practices.

7. Retention of Data

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., for tax or accounting purposes).

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children. If we become aware of such data, we will delete it immediately.

9. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review it regularly.

10. Contact Us

If you have any questions or concerns about our privacy practices, please contact:

Email: privacy@substocks.ca
Mailing Address:
Substocks.ca – Privacy Officer
123 Tech Lane, Suite 201
Toronto, ON M4C 1A5
Canada

By using our website, you agree to the terms of this Privacy Policy.